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Abkus Support is Abkus's AI-first helpdesk: one engine that actually answers, not a bot that guesses.
Resolve more tickets with fewer people — AI answers grounded in your own docs
Abkus Support answers your customers from your own knowledge base, cites its sources, and hands off to a human only when it matters. Ready in minutes, with your Abkus account.
See Abkus Support in action
A short clip shows the inbox, a grounded answer with citations, and the handoff to a human.
One inbox for widget and API
Conversations from the hosted widget and from the API create tickets in the same inbox, with the full thread in one place.
Triage before a human
Each message gets a priority signal and a deterministic safety check — security incidents, legal threats and refund disputes go straight to a person.
Answers grounded in your docs
The AI answers from the app's knowledge base — never invented — and cites what it used.
Human handoff, never a dead end
Low-confidence or sensitive requests escalate to a person with full context.
Embed a support widget
Drop the chat widget into any app — visitors get answers without an account.
Agent tools that close the loop
Canned replies, status and priority control, a first-response target and a one-tap rating from the customer — all on the ticket.
Security and encryption
A sophisticated encryption and decryption system keeps all corporate information safe — in transit and at rest.
Abkus ecosystem
One Abkus account works across every Abkus app. Abkus Support answers for all of them.
- Abkus Hub
- Abkus SBM
- Abkus Travel
- Abkus MKT
- Abkus Academic
- Abkus Studio
- Abkus Chat
- Abkus Friend