Support that answers first, escalates when it matters

Abkus Support ingests customer messages, triages them, answers from your app's own knowledge base with AI, and hands off to a human only when needed.

See Abkus Support in action

A short clip shows the inbox, a grounded answer with citations, and the handoff to a human.

Conversations from the hosted widget and from the API create tickets in the same inbox, with the full thread in one place.

Each message gets a priority signal and a deterministic safety check — security incidents, legal threats and refund disputes go straight to a person.

The AI answers from the app's knowledge base — never invented — and cites what it used.

Low-confidence or sensitive requests escalate to a person with full context.

Drop the chat widget into any app — visitors get answers without an account.

Canned replies, status and priority control, a first-response target and a one-tap rating from the customer — all on the ticket.

A sophisticated encryption and decryption system keeps all corporate information safe — in transit and at rest.

One Abkus account works across every Abkus app. Abkus Support answers for all of them.